Privacy Policy

Last updated: 11 November 2026

1. About this policy

This policy explains how JM Engineering & Hydraulics Ltd ("we", "us") handles personal information collected through the jmengineering.co.nz website. It complies with the New Zealand Privacy Act 2020.

2. Information we collect

When you submit an enquiry we may collect:

• Full name
• Business name (optional)
• Phone number
• Email address (optional)
• Service required, service location and job location
• Equipment type, equipment status and urgency
• Job details and preferred contact method
• Photos you choose to upload
• Basic technical information (IP address, browser type) used for spam and abuse prevention

3. How we use it

Your information is used to respond to your enquiry, quote and complete work, and to keep basic business records. We do not use it for marketing without your consent.

4. Photo uploads and storage

Photos are uploaded through private storage managed by our backend provider. They are referenced in enquiry notifications via signed links valid for seven days. Scheduled cleanup removes photos older than 30 days; failed cleanup is retried on later runs.

5. Service providers we use

• Email delivery via Resend, to send your enquiry to us.
• Backend hosting and private file storage for enquiry data and uploaded photos.
• Google reCAPTCHA v3 to help prevent spam submissions.
• Google Maps embed on the Contact page to show our workshop location.
• Goodfellow Analytics to measure page visits, contact-link clicks and enquiry form activity. It runs for all visitors and is not controlled by the analytics choice below. It uses browser storage (not cookies) to recognise visits and record campaign attribution; enquiry field values are not included in its form events.
• Google Analytics, loaded through Google Tag Manager, only if you choose Accept in the analytics choice. See section 5a.

5a. Google Analytics and your choice

Google Analytics and Google Tag Manager are not loaded unless you choose Accept. If you accept, Google Analytics sets cookies in your browser and Google receives information about your visit so we can understand which pages are used, where visits come from, and how many enquiries, phone-link and email-link clicks the site produces. A phone or email link click only means the link was tapped, not that a call or message happened.

We send page addresses without query strings or fragments, page titles, a shortened referring address, basic campaign labels, and which form or link type was used. We do not send your name, email address, phone number, message, uploaded photos or enquiry reference to Google. Advertising storage, advertising user data and ad personalisation are set to denied. Google processes this information under its own terms and privacy policy.

Your choice is saved only in your browser. You can change it at any time with “Analytics preferences” in the footer. Choosing Reject, or not choosing, does not affect enquiry forms. If your browser sends a Global Privacy Control signal, Google Analytics stays off.

These providers process information under their own privacy terms in order to deliver the services above.

6. Sharing

We do not sell or trade your information. It is shared only where required by law, or with the service providers listed above so we can deliver the service you asked for.

7. Security

Form submissions are transmitted over encrypted connections. Photos are stored in a private bucket accessed only through secure server-side functions. We take reasonable steps to protect your information from unauthorised access, use, disclosure or loss.

8. Retention

Enquiry information is kept only as long as necessary to respond and for reasonable business records. Private copies of the submitted details and notification payload are stored to support safe retries, alongside notification status and the email provider's acceptance reference. Upload records retain identifiers and integrity checks for retry handling. Scheduled cleanup removes uploaded photos older than 30 days.

9. Your rights

Under the Privacy Act 2020 you can request access to, correction of, or deletion of the personal information we hold about you. Email admin@jmeltd.co.nz and we will respond within a reasonable timeframe.

10. Changes

We may update this policy from time to time. The revision date at the top will change when we do.

11. Contact

JM Engineering & Hydraulics Ltd
15 Union East Street, Whangarei 0110
Phone: 09 430 8070
Email: admin@jmeltd.co.nz